Deliveries & Lead Times

At NoGym, we prepare your orders with care so that you are delivered as quickly as possible.

1) Delivery zones

We deliver to:

Metropolitan France
Belgium / Luxembourg / Switzerland / European Union

If your country does not appear at checkout, please contact us at nogymcontact@gmail.com

2) Preparation times

Orders are prepared within 1 to 3 business days (excluding weekends and public holidays).
During busy periods (launches, promotions), this period may be slightly extended.

3) Delivery times

The times below are indicative (excluding preparation):

Metropolitan France: 2 to 5 business days
Europe: 3 to 8 business days
International: 5 to 15 business days (if activated)

Once your order has been shipped, you will receive a confirmation email with a tracking number.

4) Delivery charges

Delivery charges are calculated at checkout according to:

the destination,
the weight/volume of the package,
the selected carrier.

Possible offer: free delivery for purchases of €60 or more.

5) Order tracking

You can track your package via:

the tracking link received by email, or
your customer account.

If you have not received the email, please check your spam folder.

6) Incorrect address / unclaimed package

Please check your address carefully before validating.

If the address provided is incomplete or incorrect and the package is returned to us, a reshipment may be offered at your expense.
If the package is unclaimed (pickup point / post office) and returned to us, return/reshipment fees may be deducted from the refund or charged, depending on the case.

7) Delays & delivery incidents

Delays can occur (weather, holiday season, strikes, carrier issues).

If your tracking has not updated for 72 business hours, please contact us at nogymcontact@gmail.com with your order number.
In the event of a package being declared lost, a carrier investigation will be opened. A solution (reshipment or refund) will be offered based on the outcome.

8) Damaged package

Upon receipt:

if the package is damaged, take photos (package + label + product) and contact us within 48 hours at nogymcontact@gmail.com
Without photo proof, the carrier may refuse to take responsibility.